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A leaking water heater does not get better on its own. It gets worse, usually fast, and usually somewhere you cannot see until the drywall is soaked. Shut off the water and the gas or power, then call. A person answers 24 hours a day.
Should You Call Right Now?
In most cases, yes. Treat it as an emergency and shut the unit down right away if you see water running or dripping steadily from the tank body, a puddle spreading across the floor, water near an electrical panel or gas connection, steam or hissing, a rumbling sound from the tank, or water coming through a ceiling below an upstairs or attic install.
A slow drip from a fitting is less urgent, but it still needs attention. Fittings loosen and valves fail. A drip today is often a stream next week.
Tanks fail from the inside out. Once the inner lining goes, the leak is structural and the tank cannot be patched. That is why a small puddle sometimes turns into gallons on the floor within hours.
Not sure the water is even coming from the heater? Hidden supply line and slab leaks look a lot like water heater leaks. Our water leak detection services page explains how we trace the real source before anyone opens a wall. For anything happening right now, see 24 hour emergency plumbing.
Before We Arrive
Do these in order. Stop and call if anything feels unsafe. Our dispatcher will walk you through any of these on the phone.
Do not flip switches. Do not use your phone inside. Get everyone out, then call 911 and your gas utility from outside. Call us after the utility clears the property.
Electric: switch off the water heater breaker at the panel, usually a double pole 30 amp. If nothing is labeled, shut off the main. Gas: turn the control dial on the front of the unit to OFF, then close the gas valve on the supply pipe so the handle sits crosswise to the pipe.
Find the cold water shutoff on the pipe entering the top of the tank. Turn it clockwise until it stops, or turn the lever a quarter turn so it crosses the pipe. If that valve is stuck or missing, shut off the main water valve for the house.
The water inside the tank can be hot enough to scald. Do not try to drain it yourself while it is hot. Let our technician handle it.
Pull boxes, rugs, and anything electrical away from the water. Towels along door thresholds slow water spreading to the next room.
Tap (407) 326-3056. Tell the dispatcher whether the unit is gas or electric, where the water is, and whether you were able to close the valves.
Know What You Are Looking At
Tank units usually fail in one of a few ways.
Leaks from the tank body are not repairable. Leaks from valves and fittings usually are.
Tankless units rarely leak from the unit body. They fail differently.
Central Florida water is hard, and scale is the number one reason a tankless unit underperforms. Either way, the diagnosis comes first. Full detail on both systems is on our water heater repair and replacement page.
Your Decision, Not a Sales Pitch
Either way, you get the options, the tradeoffs, and a written price before any work starts. You approve it first, and the number you approve is the number on the invoice. Most tank water heaters reach the end of their useful life somewhere around the ten year mark, so age is part of the math, but age alone is not a reason to replace a unit that is working.
Step by Step
We confirm the address, the symptoms, and whether you were able to shut off the water and the fuel source. The dispatcher gives you a realistic arrival window based on where you are and who is closest.
On arrival the technician confirms the unit is safely isolated, then inspects the heater, the connections, the venting, and the surrounding area to find where the water is actually coming from.
You get a diagnosis and written options with pricing before work begins. Nothing proceeds until you say go.
Approved repairs are completed on the spot where parts allow. Replacements are scheduled or completed the same day depending on the unit and availability. We test the system, check for leaks, and walk you through what was done.
Water heaters do not fail on a schedule. This page is one of the scenarios covered by our emergency plumber Orlando team, who are who you reach when it happens at 2 AM.
Service Area
From our Orlando headquarters on Old Winter Garden Road, we respond to residential and commercial water heater failures throughout Orange and Seminole Counties.
Quick Answers
Do not wait. Shut off the water and the power or gas now, then call. A slow leak can undermine flooring and drywall in a single day, and a failed tank can dump its full capacity onto the floor. Florida humidity turns a wet subfloor into a mold problem in days, not weeks.
It is rare, but it can happen if the temperature and pressure relief valve fails and pressure has nowhere to go. If you hear rumbling, see steam, or notice the relief valve discharging, shut the unit down and call immediately. Do not cap or plug a relief valve that is discharging.
On a gas unit, the most common causes are a pilot or igniter problem, a failed thermocouple, or a gas supply issue. On an electric unit, it is usually a tripped breaker, a failed heating element, or a bad thermostat. On a tankless unit, check the display for an error code and tell us what it says when you call.
It depends on the failure and the unit. What we can tell you is that you get a written price after the technician diagnoses the problem and before repair work begins. You approve it first, and there are no surprise add ons on the invoice.
Often, yes, depending on the unit type, size, and parts availability. Call (407) 326-3056 and tell the dispatcher what you have, and we will tell you what is realistic for your situation rather than guessing.
Yes, it is a good habit. Shut off the cold water supply valve to the unit, and set a gas heater to vacation mode or switch off the breaker on an electric one. An empty house is where a slow leak does the most damage, because nobody finds it for a week.
Emergency Water Heater Repair Orlando
If your water heater is leaking or you have lost hot water, shut it down and call. Tap the number and a Shamrock dispatcher will have a licensed plumber on the way. If it is not urgent enough for a call, use the contact form below and we will get back to you.
Our licensed plumbing professionals provide emergency response, leak detection, sewer replacement, water heater service, drain and sewer cleaning, repiping, and complete plumbing system repairs across Orlando and Central Florida. Submit your request and a member of our local team will contact you promptly to schedule service.. If you're experiencing a plumbing emergency, we're here to help 24/7. Call (407) 326-3056 now for immediate assistance.